Refund & Cancellation Policy

Last updated: 5 July 2026

MyEnergy Solutions (Pvt) Ltd (company no. PV 00362432), Sri Lanka operates on a reservation basis. There is no online checkout. When you reserve a system, our team confirms the configuration and pricing in an official quotation, and your reservation is secured with a 30% deposit. The 70% balance is payable on installation.

Reservation deposits

The 30% reservation deposit is non-refundable if you cancel your reservation. Because every system is sized and ordered specifically for your site, the deposit covers equipment committed and work begun on your behalf. Please confirm your requirements at the free site assessment stage, which carries no cost and no obligation, before placing a deposit.

Our 75-day installation guarantee

If we do not complete your installation within 75 days of receiving your deposit, you receive a full refund of your deposit. Days lost to delays on the customer side, such as site access or approvals we are waiting on from you, extend the window by the same number of days.

Quotations and site assessments

Requesting a quote, using our calculator, or booking a free site assessment places you under no obligation and involves no payment. You may decline a proposal at any time at no cost.

Orders placed under a signed agreement

Where a written proposal and agreement is signed for your project, any cancellation, deposit and refund terms stated in that agreement apply to that order.

Faulty equipment

Defective hardware is handled under the warranty terms confirmed in your quotation and our Warranty page.

Contact

MyEnergy Solutions (Pvt) Ltd
No. 42/B, Dhambugahawathe, Kalalgoda, Pannipitiya, Sri Lanka
Email: sales@myenergy.lk
Phone: 077 737 7899